How to Resolve Missing Items in Your Funko Order

Welcome to the Funko Help Center! We understand that receiving your order should be an exciting experience, and we want to ensure everything goes smoothly. If you've recently received your Funko shipment and discovered that an item is missing, please don't panic—our dedicated team is here to assist you. This article will guide you through the steps to resolve the issue efficiently.

First and foremost, it's important to verify your order details. Begin by locating your order confirmation email. This email contains essential information about your purchase, including a list of all items included in your order. Take a moment to carefully review this list to confirm whether the missing item was indeed part of your order. If you find that the item is listed, it may have been misplaced during the shipping process.

Next, we recommend thoroughly inspecting all packaging materials that came with your shipment. Sometimes, smaller items can become wedged within the packing materials or hidden beneath protective layers. Check inside the box, under any padding, and in any compartments to ensure the item has not been overlooked. It’s easy for items to get lost in transit, so a careful examination can often reveal what you might have missed.

If, after checking both your order confirmation and the packaging, you still cannot locate the missing item, we encourage you to reach out to Funko customer support. To expedite the process and ensure we can assist you as quickly as possible, please have the following information ready when you contact us:

• Your order number: This unique identifier will help us locate your order in our system swiftly.
• A description of the missing item: Please provide as much detail as possible about the item that is missing, including the name and any specific characteristics that can help us identify it.
• Photos of the packaging: If possible, include photos of the packaging materials you received. This can help us understand how the shipment was packed and identify any potential issues.

Once we receive your inquiry, our customer support team will promptly verify the details of your case. We take these matters seriously and strive to resolve them as quickly as we can. If it is confirmed that an item is indeed missing, we will arrange for a replacement to be sent to you as soon as possible. Your satisfaction is our priority, and we appreciate your understanding as we work to rectify the situation.

Thank you for choosing Funko! We hope this guide has provided you with the information you need to address any missing items in your shipment. If you have any further questions or need additional assistance, please do not hesitate to contact our customer support team. We’re here to help!