Returning Your Funko Purchase: A Complete Guide

Returning a Funko purchase is designed to be a straightforward process, ensuring that customers can easily manage their returns. If you find yourself needing to return an item, you have a generous time frame of 30 days from the date your order was delivered. This allows you ample opportunity to assess your purchase. However, it's important to remember that only unopened items in their original packaging are eligible for return. This means that if you’ve opened the box or removed the item from its packaging, you won’t be able to return it. For example, if you purchased a Funko Pop figure and decided to keep it in its box, you can return it if it remains unopened. Conversely, if you opened the box to display the figure, that item would no longer be eligible for a return.

To initiate the return process, your first step should involve contacting Funko's customer support team. This can typically be done through their website or via a designated customer service phone number. When you reach out, be prepared to provide details about your order, including your order number and the reason for the return. Once your request is processed, you will be issued a Return Merchandise Authorization (RMA) number. This number is crucial as it must be included with your return shipment to ensure that the return is properly processed. For instance, if you received a defective item, you would explain the issue to customer support, and they would provide you with an RMA number specific to that return.

After obtaining your RMA number, the next step is to securely pack the items you wish to return. It’s advisable to use the original packaging whenever possible, as this helps protect the item during transit. Make sure to include the RMA number on the package or inside the box to facilitate the return process. Once your items are packed, you will need to mail them to the address provided by customer support. Keep in mind that the cost of return shipping is your responsibility unless the item you received was defective or not what you ordered. For example, if you ordered a specific character from the Funko line but received a different one, Funko would cover the return shipping costs for that transaction.

By following these detailed instructions, you can ensure a smooth return process for your Funko purchases, making it easier to get the assistance you need while navigating the help center.