Funko Product Replacement Policy

Receiving a damaged or defective Funko item can be incredibly disappointing, especially for collectors and fans who eagerly await the arrival of their new treasures. At Funko, we strive to ensure that our customers are satisfied with their purchases, and we have established a straightforward process to address such issues. This guide will provide you with detailed steps on how to request a replacement for your damaged or defective Funko item, ensuring that you can quickly resolve the situation and continue enjoying your collection.

Step 1: Contact Customer Support

The first step in addressing your issue is to reach out to our customer support team. This can be done easily by visiting the Funko website. Once you are on the site, navigate to the customer support section, which is typically found in the footer or header of the page. Here, you will find various options for contacting us, including email, chat, or phone support. Choose the method that is most convenient for you.

Step 2: Provide Necessary Information

When you contact customer support, it is crucial to provide specific details related to your order. Start by including your order number, which is essential for us to locate your purchase quickly. This number can usually be found in your order confirmation email or on your account page if you have an account with Funko. In addition to your order number, please include clear photos of the damaged product. These images are vital as they help our team assess the extent of the damage and determine the appropriate course of action. Make sure to capture multiple angles of the item, including any packaging, to provide a comprehensive view of the issue.

Step 3: Eligibility for Replacement

It's important to note that only items purchased directly from Funko are eligible for replacements. If you acquired your Funko item from a third-party retailer, unfortunately, we will not be able to process a replacement request. We recommend always checking the source of your purchase to ensure that you are eligible for customer support services.

Step 4: Understanding Your Options

Once your request has been submitted and reviewed, you will be informed about the outcome. Depending on the availability of stock and the nature of the issue, you may receive one of several options:

• Replacement Item: If the item is still in stock, we will send you a replacement at no additional cost.
• Store Credit: If the item is out of stock or no longer available, we may offer you store credit. This credit can be used for future purchases on the Funko website, allowing you to select a different item that you may prefer.
• Refund: In some cases, if neither a replacement nor store credit is suitable, we may issue a refund to your original payment method. This option is typically reserved for significant defects or issues that cannot be resolved with a replacement.

Step 5: Pre-Order Items

If your damaged item was part of a pre-order, you are still eligible for a replacement, but there is a specific time frame to keep in mind. Pre-order items can be requested for replacement within 30 days of receipt. This means that once you receive your pre-ordered item, you have a full month to report any issues and initiate the replacement process. Be sure to act within this window to ensure your request is honored.

Conclusion

We understand that receiving a damaged or defective Funko item can be frustrating, but we are here to help you navigate the replacement process smoothly. By following the steps outlined in this guide, you can efficiently communicate your concerns to our customer support team and explore your options for resolution. Your satisfaction is our priority, and we appreciate your understanding and patience as we work to make things right. Happy collecting!